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As I survey the leadership culture of today\u2019s organizations – all organizations – I see a renewed interest in systems, and somehow that our problems are in our systems.\u00a0 If we had better systems populated with obedient people, our churches and our companies and even our government would right their courses and move on a path of growth.<\/p>\n
Nothing could be further from the truth.\u00a0 It\u2019s our toxic, broken systems that have contributed a great part into where we are today.\u00a0 Remember this.\u00a0 After systems exist more than a couple of years, they exist only to survive. We don\u2019t need systems.\u00a0 We need processes<\/strong>.\u00a0 Maybe we needed systems back in the days before the Internet and ease of movement and the democratization of access.<\/p>\n But the truth is, today we need great processes.\u00a0 A process is a pathway to a purpose, to a benefit, to a blessing.<\/p>\n Take Zappos for example.\u00a0 They have great processes that are led forward by great, happy people.\u00a0 If their process is unscalable, they simply change the process.<\/p>\n Look at Amazon.\u00a0 They have a simple process to find what you want, get you where you want to go, buy what you want, find out all the details, check out, and get your stuff.\u00a0 Isn\u2019t that what we\u2019re all after?<\/p>\n So instead of worrying about your systems, think about your process.\u00a0 Focus on that, because the process creates a pathway for people to do business with you,<\/strong> to come to your church and feel wanted and welcomed without being snubbed.<\/p>\n My daughter has had her Nissan truck repaired at the same place since she owned it.\u00a0 She loves it.\u00a0 And she\u2019s gotten great service.\u00a0 But now the dealership has been sold.\u00a0 And under the new ownership, with the old systems, the service sucks.\u00a0 Guess what?\u00a0 We\u2019re leaving.\u00a0 We won\u2019t be back; not for service, and not to replace her Nissan when she needs a new one.\u00a0 We\u2019ll go somewhere where we\u2019re treated with respect and where the process allows the people to serve their customers with joy, enthusiasm, and with the end goal of creating happy, repeat customers. <\/strong> Think about it.\u00a0 How\u2019s your system?\u00a0 Probably stinks.\u00a0 Think about replacing it with a process.<\/p>\n","protected":false},"excerpt":{"rendered":" As I survey the leadership culture of today\u2019s organizations – all organizations – I see a renewed interest in systems, and somehow that our problems are in our systems.\u00a0 If we had better systems populated with obedient people, our churches and our companies and even our government would right their courses and move on a … Continue reading “You Don\u2019t Need a System; You Need a Process”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"series":[],"_links":{"self":[{"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/posts\/3233"}],"collection":[{"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/comments?post=3233"}],"version-history":[{"count":0,"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/posts\/3233\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/media?parent=3233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/categories?post=3233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/tags?post=3233"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/www.davidfoster.tv\/wp-json\/wp\/v2\/series?post=3233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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\nSystems take on a life of their own because they are populated with people who are protecting their turf, their positions, and ultimately their livelihoods.\u00a0 And you know like I do, someone protecting their family from financial ruin can get rough quick.\u00a0 And who blames them?<\/p>\n